Cancellation and Refund Policy

At Divine Vrindavan, we strive to provide a seamless spiritual experience for all our customers. We understand that circumstances may change, and you may need to cancel or modify your puja booking. This Cancellation and Refund Policy outlines the guidelines for cancellations, modifications, and refund requests for our services.

1. Cancellation Policy

  • Booking Cancellation: Once a puja has been booked and confirmed, it enters our preparation phase where arrangements are made to perform the ritual. If you wish to cancel your booking, please contact us as soon as possible.
  • Cancellations made within 24 hours of booking: Full refund will be provided, minus any transaction fees.
  • Cancellations made after 24 hours but before ritual preparation begins: A partial refund may be provided, depending on the resources and time invested in the preparations.
  • Cancellations after the ritual preparation begins: No refund will be provided as the resources and efforts have already been committed to the puja.

2. Refund Policy

  • Service Failure: If the puja could not be performed due to a fault on our part, such as technical issues, priest unavailability, or failure to follow instructions, a full refund will be issued.
  • Incorrect Services: If you booked a specific puja and we provided the wrong service, you are eligible for a full refund or a rescheduling of the correct puja at no extra cost.
  • Delays: In cases of significant delays caused by circumstances under our control, you may request a refund or reschedule the puja.
  • Approved refunds will be processed within 10 business days and credited back to your original method of payment. Please note that payment gateway processing times may vary.

3. Refund Process

To request a refund, please contact us via email at vdivvine@gmail.com or phone at +91 9557441236 with your booking details and reason for cancellation. Once your request is received, we will review it and notify you of the approval or rejection of your refund.

Approved refunds will be processed within 7 business days and credited back to your original method of payment. Please note that payment gateway processing times may vary.

4. Non-Refundable Services

  • Partially Completed Puja: If a puja has already started, no refunds will be provided, even if you are unable to attend virtually or receive updates during the ritual.
  • Completed Puja: If the puja has been successfully completed as scheduled, it is considered non-refundable.
  • Donation-Based Services: Donations made to temples or charitable activities as part of the puja services are non-refundable.

5. Modifications to Bookings

  • Change of Date/Time: If you need to reschedule your puja, please contact us at least 48 hours before the scheduled time. We will do our best to accommodate your request, subject to availability. Rescheduling may not always be possible during peak periods or festival seasons.
  • Change of Services: If you wish to change the type of puja after booking, please notify us within 24 hours of your original booking. Any price difference must be settled before the service change is confirmed.

6. Force Majeure

In the event that a puja cannot be performed due to unforeseen circumstances beyond our control, such as natural disasters, pandemics, government restrictions, or other force majeure events, we will work with you to reschedule the service at a later date or offer a partial refund, depending on the stage of the service.

Contact Us

At Divine Vrindavan, we are always here to help you connect with the divine. Whether you have a question about our services, need assistance with booking a puja, or want to know more about the rituals we offer, we’d love to hear from you. Please reach out to us through any of the following ways:

Phone

Feel free to give us a call for immediate assistance:
📞 +91 9557441236

Email

Have a query or need more details? Drop us an email, and we’ll get back to you as soon as possible:
✉️ vdivvine@gmail.com

Location

Though we serve devotees across the world, our roots are in the holy land of Vrindavan. Our pujas are performed in the sacred temples of Vrindavan Dham.
📍 Vrindavan, Uttar Pradesh, India

Follow Us

Stay connected with us and receive updates on special pujas, auspicious dates, and spiritual insights.

We’re Here for You

At Divine Vrindavan, your spiritual journey is our priority. Let us help you bring the blessings of Vrindavan Dham into your life, no matter where you are. Don’t hesitate to reach out with your inquiries or special requests.