Privacy Policy

At Divvine Vrindavan, we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our services, including booking pujas, accessing our website, and interacting with us online or offline.

1. Information We Collect

We collect various types of information in order to provide you with our services. This includes:

• Personal Information: When you book a puja or use our services, we may collect personal details such as your name, email address, phone number, and billing information.
• Service Details: Information related to the specific puja or service you request, such as the type of puja, the names of participants, special instructions, and preferred dates for the rituals.
• Payment Information: We collect payment details, including credit card or other financial information, to process your transactions securely.
• Communications: We may collect information from your communications with us, including emails, messages, and phone conversations for customer service and quality assurance purposes.

2. How We Use Your Information

The information we collect is used to provide you with personalised spiritual services and to enhance your experience with Divvine Vrindavan. Specifically, we use your information to:

• Process your puja bookings and transactions.
• Communicate with you regarding your puja details, confirmations, and updates.
• Send you photos, videos, or recordings of the pujas performed on your behalf.
• Respond to your enquiries and provide customer support.
• Improve our services and customise your user experience.

3. Sharing Your Information

Divvine Vrindavan respects your privacy, and we do not sell or share your personal information with third parties for marketing purposes. However, we may share your information in the following situations:

• Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services, such as priests, payment processors, and IT support.
• Legal Compliance: We may disclose your information if required by law or if we believe that such action is necessary to comply with legal obligations or protect our rights, safety, and property.

4. Security of Your Information

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to safeguard your data against unauthorised access, alteration, or disclosure. Payment information is encrypted and processed securely through trusted payment gateways.

5. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request corrections or updates to your information.
• Request the deletion of your personal information, subject to legal or regulatory obligations.
• Opt out of receiving promotional communications from us.

To exercise any of these rights, please contact us at vdivvine@gmail.com or call us at +91 9557441236.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and personalise content. You can control the use of cookies through your browser settings.

7. Updates to This Privacy Policy

Divvine Vrindavan reserves the right to modify or update this Privacy Policy at any time. We will notify you of any significant changes by posting the updated policy on our website. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:

Email: vdivvine@gmail.com
Phone: +91 9557441236